AI in Banking: Which is Better? Result or Ethics Driven?

How do you think about AI in banking?

I read an inspiring article today: The AI-Bias Problem And How Fintechs Should Be Fighting It: A Deep-Dive With Sam Farao (by Annie Brown), which made me think about AI’s increasing power in the financial industry.

Machine Ethics

While industry players are enjoying the fruits of big data, AI, and machine learning these days, we can not deny that AI-bias is indeed an elephant in the room. I think we all agree that “diversity and inclusion” should be valued in the workplace. Then, does that apply to “machine ethics” as well?

While the article pointed out that the Fintech sector should address the issue, I believe the implication of AI-bias is much larger. The financial industry should definitely be more careful when making data-driven decisions, especially when it involves credit card and loan applications.

Have you watched Will Smith‘s 2004 sci-fi movie “I, Robot“? At the beginning of the film, there was a scene when the robot made a judgment call and rescued Will Smith’s character, Detective Spooner. The robot used its AI brain and let go of a little girl, after comparing the survival rate of both. The moral issue here was whether a result-driven decision is always the best cause of action.

Implications in Banking and Beyond

When it comes to credit lines during underwriting, account balance, monthly income, industry, bank product holdings, and credit records are all common criteria. So what will happen when the engineer or the system itself decides to widen its parameters? When it starts to incorporate gender, education level, social interaction, activity participation, and more factors into consideration, can those disadvantaged people still have a fighting chance? (Anyone also thinking of the “Nosedive” episode in Black Mirror?)

No doubt AI can speed up the decision-making process and make it more efficient and cost-effective. We see a lot of Fintech companies already benefit from it, such as Insurtech Lemonade and China’s Ant Finance. In the past few years, the incumbent wants to increase their leverage and start a hiring spree for data scientists or machine learning experts. Along with the rapid development in machine learning, it’s not impossible that one day all the underwriting and account opening decisions will be subject to AI’s call.

We can only urge that both players carefully embed AI-ethics when building their algorithms. Result-driven and high predicting power may not always contradict ethically-driven decisions. Banks must find a middle ground and reach a win-win situation.

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